Privacy Policy

HandyBee is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian InformationCommissioner at https://www.oaic.gov.au/.

What is Personal Information and why do we collect it?

For a better experience while using our service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, postal address, geolocation data, and alternative contact methods for efficient communication.

The information that we collect will be used to contact or identify you, improve user experience, and for marketing purposes.

This Personal Information is obtained in many ways, including interviews, correspondence, by telephone, by email, via our app and website handybee.au, and from cookies. We collect this information to provide our services, improve user experience, and for marketing purposes. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by unsubscribing or deleting your account.

When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Log Data

We want to inform you that whenever you visit our website or app, we collect information that your browser sends to us, known as Log Data. This Log Data may include information such as your computer's Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Cookies

Cookies are files with a small amount of data that are commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer's hard drive.

Our website uses these “cookies” to collect information and to improve our Service. You have the option to either accept or refuse these cookies by blocking cookies from your web browser. If you choose to refuse our cookies, you may not be able to use some portions of our website.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

• For the primary purpose for which it was obtained

• For a secondary purpose that is directly related to the primary purpose

• With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

• Third parties where you consent to the use or disclosure; and

• Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please visit our website.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

How to delete your account and personal information

To ensure you have control over your personal information, we provide an easy way for you to delete your data from our system. To delete your data, please follow these steps:

  1. Sign in to your HandyBee account.
  2. Navigate to your account settings page.
  3. Click on the "Delete Account" link.
  4. You will be prompted to confirm your decision. If you confirm that you wish to proceed, all your identifiable personal information will be permanently deleted from our databases.

Please note that once your data is deleted, it cannot be recovered. This action is irreversible. If you need further assistance or have any questions regarding the data deletion process, please contact us

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

  • team+spam@handybee.spam.au